Refund policy

You have 5 days from the day you receive your order to request a return for a full refund.

What we accept

The item must be unused, in the same condition you received it, and in its original packaging with all accessories included.

What we cannot accept

Items that have been used, items damaged after delivery, and items returned without their original packaging.

How to start a return

Message us on WhatsApp at +961 81 546 752 within 5 days of delivery. Include your order number, and a photo if the item is faulty. We will confirm your return and arrange collection.

Return shipping

If the item is faulty, damaged, or not what you ordered, we cover the return shipping. If you simply changed your mind, the return shipping cost is yours.

Refunds

Once we receive the item and check it, we send your refund by Whish Money within 3 working days. Please have your Whish number ready when you contact us.

Faulty or wrong items

Every item is checked and tested before it leaves us. Because we deliver cash on delivery, you can inspect your order in front of the driver and refuse it at no cost if anything is wrong.

If you discover damage after opening at home, message us on WhatsApp within 24 hours of delivery with photos of the item, the damage, and the outer box. Once we have reviewed them we will replace the item or refund you in full by Whish Money, including the delivery cost.

Damage caused after delivery, including drops, liquid damage and misuse, is not covered.

Questions

WhatsApp: +961 81 546 752